At Globally (“we”, “our”, or “Globally”), we value and respect your right to privacy and take the protection of personal information very seriously.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with applicable global data protection laws, including but not limited to the General Data Protection Regulation (GDPR) and other relevant regional privacy regulations.
Scope
This Privacy Policy applies to all users of our English language coaching, TEFL training courses, certification services, website, and any related platforms operated by Globally, whether online or offline, regardless of where you are located in the world.
Information We Collect
We collect personal information that is necessary for the delivery of our educational services, and to comply with legal and regulatory obligations. This may include:
- Full name
- Government-issued ID or passport number
- Contact details (email address, phone number, physical address)
- Academic and professional history
- Payment and billing information
- Course enrolment details
- Assessment records
- IP address and device/browser information when accessing our website
How We Collect Information
We collect personal information directly from you when:
- You register or apply for a course
- You complete our application forms
- You communicate with us via email or phone
- You visit our website or interact with our online platforms
We may also collect personal information from third parties, where lawful and applicable (e.g., payment processors, certification partners).
Purpose of Collection
Your personal information is used for the following purposes:
- To register you for courses, coaching, and certifications
- To verify your identity
- To issue and manage course materials, assessments, and certificates
- To communicate important course updates and information
- To process payments and invoices
- To comply with regulatory and legal obligations
- For internal administration and record-keeping
- For improving our services and user experience
Legal Basis for Processing
We process your personal information on the following legal grounds:
- With your explicit consent
- Where it is necessary to perform a contractual obligation
- To comply with a legal obligation
- Where it is in our legitimate interests, provided your fundamental rights and freedoms are not overridden
Sharing of Personal Information
We do not sell or rent your personal information. However, we may share your data with:
- Accredited assessors and moderators for academic purposes
- Payment service providers
- IT and support service providers
- Certification and regulatory bodies
- Legal authorities where required by law
All service providers are contractually bound to safeguard your information in line with applicable international data protection standards.
Cross-Border Transfers
As a global platform, your information may be transferred to, stored, or processed in countries outside of your country of residence when using international service providers (e.g., cloud storage or certification authorities). We ensure that all such cross-border transfers comply with applicable privacy laws and provide adequate levels of protection, utilizing approved data transfer mechanisms such as Standard Contractual Clauses where required.
Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Typically, academic and certification records are retained for up to 5 years unless otherwise required by educational or legal standards.
Your Rights
Depending on your jurisdiction, you have the right to:
- Access the personal information we hold about you
- Request the correction or deletion of your information
- Withdraw consent for data processing (where applicable)
- Object to or restrict certain types of processing
- Request the transfer of your data to another service provider (Data Portability)
- Lodge a complaint with your local data protection or supervisory authority
Data Security
We implement appropriate technical and organizational safeguards to secure your personal information against unauthorized access, loss, or destruction, including:
- Secure password protocols
- Encrypted storage
- Restricted staff access
- Firewall and antivirus software
- Regular data audits and backups
Cookies and Website Tracking
Our website may use cookies and similar technologies to enhance your browsing experience, track usage analytics, and remember your preferences. You may manage or disable cookies at any time through your browser settings.
Third-Party Links
Our website may include links to third-party websites. We are not responsible for the content, privacy practices, or security of those sites. We encourage you to read their privacy policies before providing any personal information.
Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our operational practices. Any changes will be posted on our website and communicated as required. Continued use of our services after updates constitutes your acceptance of the revised policy.
Contact Information
If you have any questions about this policy, how we process your data, or if you wish to exercise your data rights, please contact us:
Globally
- Email: info@globallyenglish.com
- Phone: +27 78 485 3873
- Website: www.globallyenglish.com
Note: By using our services, accessing our platforms, or registering for a course, you agree to the terms outlined in this Privacy Policy.